Privacy Statement

Doyles Wholesale Privacy Statement


We at Doyles Wholesale updated our Privacy Statement as we respect your right to protect your personal information and as such are committed to complying to the General Data Protection Regulation (GDPR) which take effect on 25/05/2018.

Your Privacy

What information does Doyles Wholesale collect?

-       We collect information from you when you place an order or communication such as email.

-       When ordering, we ask you for your name, email address, mailing address, phone number or other information.

-       Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites.  

Please refer to the "Do we use 'cookies'?" section for information about cookies and how we use them.
https://www.doyles.ie/cookies.html

 
How do we use your information?

·         To quickly process your transactions.
·         To allow us to better service you in responding to your customer service requests.
·         To manage your account
·         Notify you about enhancement to our services, such as changes to the site, new services and special offers that may be of interest.  We will always ensure the content we send to   you is informative and written with your business in mind to ensure it adds value.
·         Our trade account holders will be e-mailed with product information & pricing details for seasonal business to business purposes, all these emails have an opt out option.

The GDPR states,

1. ‘The processing of personal data for direct marketing purposes may be regarded as carried out for a legitimate interest.’

This may be where consent is not viable or not preferred, though the Data Protection Network rightly stresses the fact that organisations will still need to show that there is a balance of interests
– their own and those of the person receiving the marketing.

Of course, any individual can object to direct marketing and it is one of the examples of legitimate interests for which objection is already fairly well understood and easy to action (often by unsubscribe link or by contacting the company in question to request).

2. Relevant and appropriate relationship

This may be a direct appropriate relationship, such as where the individual is a client.

3. Reasonable expectations

Opting out

We will always aim to provide a clear method for you to opt out.  You can unsubscribe or opt out of being kept up to date about our product information as well as industry updates at any time by clicking the unsubscribe link in email correspondence.  You can also contact us directly at info@doylesw.ie at any time to tell us not to send you any future marketing material. 

  You have the right to withdraw this consent at any time.

   Your rights include the following as per Articles 15-21 of the GDPR Guidelines:

·         Right of access - you have the right to request a copy of the information that we hold about you

·         Right of rectification – you have the right to correct any inaccurate personal data

·         Right to erasure – you have the “right to be forgotten” which allows for the right of the removal of data

·         Right to restriction of processing – you have the right to restrict processing of personal data

·         Right of portability – you have the right to request the porting of your data to a new service provider

·         Right to object – you have the right to object to certain processing activities of the data controller

 How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information.  Your personal information you provide to us is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.  Where we have given you a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

When you place orders or access your personal information, we offer the use of a secure server.  All sensitive/credit information you supply is transmitted via secure technology and then encrypted into our databases to be only accessed as stated above.

All payment transactions are handled by our reputable payment service provider.  We do not store your credit or debit card details.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long do we retain your data?

We will keep your account details for as long as you remain a customer with us and thereafter to comply with legal reasons e.g. Revenues legal requirements.  After 7 years of completion of contract we will delete your personal information.

Every individual has the right to withdraw their personal data at any time and to have their personal data deleted or updated as per GDPR legislation. To amend any details, our contact details are at the bottom of this policy.

Sharing your data with third parties

Doyles Wholesale will only share information with third parties who help us with the delivery of our service to our customers.  Any information shared will be strictly necessary for the provision of the service they help us provide.  Any third party which Doyles Wholesale work with and share information with will be expected to have the same standard of data protection as Doyles Wholesale does and will be contractually obligated to use measures to protect this information.

Questions and feedback

We welcome your questions, comments, and concerns about privacy.  Please send us any feedback pertaining to privacy, or any other issue to info@doylesw.ie
.  You may also write to us or call us at Doyles Wholesale, Shamrock Commercial Park, Dublin Road, Castlecomer, Co Kilkenny. Telephone: +353 56 4441988.